Our Management Policy

Rolf Wittmer Turismo Galapagos and the Tip Top Fleet are committed to creating VALUE.

 

Voluntary innovation and improvement

We are constantly improving our fleet in order to prevent pollution, guarantee safety at sea and the occupational health and safety of our staff and visitors, and at the same time deliver quality services to our clients. As a result, we constantly implement best practices and incorporate the most proper technologies.

Active compliance with laws, regulations and other agreements…

We comply with laws, regulations and other agreements regarding quality, environmental protection, safety at sea; best practices and occupational health and security applicable to our organization.

Labor for social development…

We promote social development through the training of our personnel; in addition, we are committed to generating value in the community.

Undertake client satisfaction by fulfilling their requirements in sustainable ways…

We offer tourism services that fulfill our client’s requirements in a sustainable way for the Galapagos, community, our personnel and shareholders.

Enthusiastic communications and respect for our stakeholders…

We actively communicate this policy within and outside of our organization. Our objective is to generate value and to create constant improvement in the region through the dissemination of our objectives and achievements.

TIP TOP FLEET’S BOOKING & CANCELLATION POLICY


Reservations & Payments:


1.1. Charters:


 A deposit of twenty five percent (25%) of the net charter rate is required to confirm your booking.
 The balance must be paid sixty (60) days prior to departure cruise date, plus passenger’s names, passport numbers, nationality, date of birth, cabin assignment, flights route, allergies or illnesses, wetsuits sizes, and food restrictions.
 The immediate deposit of the total amount is required to confirm bookings for departures with promotional and last minute rates.
1.2. Individual Fit’s Passengers:
 A deposit of twenty five percent (25%) of the cruise rate per passenger is required to confirm your booking.
 The balance must be paid sixty (60) days prior to departure cruise date, plus passenger’s names, passport numbers, nationality, date of birth, rooming list, flights route, allergies or illnesses, wetsuits sizes, and food restrictions.
 The immediate deposit of the total amount is required to confirm bookings for departures with promotional and last minute rates.

Cancellation Policy:


2.1. Charters:


 If notice is received one hundred twenty one (121) days prior to departure or more, we will refund the first deposit retaining 10% as administrative and banking expenses.
 If notice is received from one hundred twenty (120) to sixty one (61) days prior to departure, no refund is possible.
 If cancellation occurs sixty (60) days prior to and the date of departure, the full rate is charged as a cancellation fee.
 Clients have the option to release not sold spaces one hundred twenty one (121) days prior to departure cruise date, in this case fit’s rate will be applied.
The Company will sell and will be responsible for all spaces released by the Client.
 A 100% penalty applies on cancellations for departures with promotional and last minute rates.

2.2.Individual Fit’s Passengers:

 If notice is received one hundred fifty one (151) days prior to departure or more, we will refund the first deposit retaining 10% as administrative and banking expenses.
 If notice is received between one hundred fifty (150) and sixty one (61) days prior to departure, no refund is possible.
 If cancellation occurs between sixty (60) days before and the date of departure, the full tour rate is charged as a cancellation fee.
 A 100% penalty applies on cancellations for departures with promotional and last minute rates.
 In case of health related cancellations we will refund 50% upon receipt of medical certificates, (issued by a hospital or medical center) which proves that is impossible for passenger to take the cruise, and to which one the reimburse will be done.